If you’re unhappy with our products or services, you can lodge a complaint with BlackBull Markets. We’ll investigate your concerns fairly and aim to resolve them as quickly as possible.
How to make a complaint
You can contact us through any of the following channels:
- Email: support@blackbull.com
- Compliance: compliance@blackbull.com
- Phone: +248 437 6183
To help us investigate your complaint, please include:
- Your name and account number (if applicable).
- A description of the issue.
- Any supporting information.
- The outcome you’re seeking.
What happens next?
Once we receive your complaint:
- We’ll acknowledge it within two business days.
- We’ll investigate the matter.
- We’ll provide a written response within 21 business days wherever possible.
If more time is needed due to the complexity of the matter, we’ll let you know and keep you informed throughout the process.
If you’re not satisfied
If you’re not satisfied with our final response, or you haven’t received a response within 21 business days, you may escalate your complaint to the Financial Services Authority (FSA) of Seychelles for independent review.
