We are excited to welcome you to BlackBull Markets as part of your transition from Rockfort Markets. On this page, you will find essential information about the transition process, including steps to complete your onboarding and answers to frequently asked questions.
If you need any assistance, do not hesitate to contact our friendly support team at support@blackbull.com or call us on +64 9 558 5142. Our team is also available via live chat on our website 24/6.
For any historical account queries, please email accounts@rockfortmarkets.com.
Who are we? #
Founded in 2014, BlackBull Markets is a New Zealand, Auckland based broker, fully licensed and regulated by the FMA. We have proudly served tens of thousands of traders across more than 180 countries, offering access to over 26,000 tradable instruments. Our commitment to continuous improvement ensures that we meet the evolving needs of traders and remain a trusted leader in the financial markets.
What happens now? #
To complete your transition to BlackBull Markets, please follow these steps:
Visit this link to start the application process and fill out the form: https://blackbull.com/en/share-investing/
• Provide a Proof of Identity (Driver’s License or Passport).
• Provide a Proof of Address (Bank Statement or Utility Bill issued within the last 12 months, showing your name and residential address).
• Complete a Facial Verification. If you have trouble completing a facial check online, please contact our team at support@blackbull.com.
• Send Your IBKR Account Number: Email your current IBKR account number (starting with U) to support@blackbull.com.
• Receive New Credentials: We will provide you with new login credentials, a new account number, and instructions to download the platform (with the same interface you currently use).
• Access Your Account: Once the transfer is complete from your old account number to your new one, you will be able to access and manage your positions as normal.
Frequently Asked Questions #
Will I have to be re-onboarded by BlackBull Markets?
Yes, BlackBull Markets is required to conduct its own customer onboarding due diligence.
Will I keep my IBKR UID number?
No, your IBKR customer UID number will not remain the same. You will be issued a new “U” account number under BlackBull Markets.
Will my trading platform change after transferring to BlackBull Markets?
You will need to redownload the platform specific to BlackBull Markets (same platform but rebranded). All relevant information, including download links, will be provided in an email once your BlackBull Markets Share account has been approved.
Will my portfolio or holdings change during the transition?
No, your portfolio and holdings will remain the same. The transition only involves a change in the service provider.
Will there be any additional fees during the transfer process?
No additional fees will be charged for the transfer. Standard brokerage fees under BlackBull Market’s terms will apply afterward. Please note that we do not charge any management or holding fees.
How long will the transition process take?
The transition typically takes a few business days, but the exact timing depends on the completion of all necessary due diligence and documentation. We will keep you informed with updates and notify you once the transfer is complete.
I do not want to switch; can I continue with my Rockfort Markets account?
Unfortunately, Rockfort Markets Limited, (trading as RockGlobal), has had its derivatives issuer license revoked by the regulator. As a result, BlackBull Markets will now serve as your provider. Rest assured, your access to markets through Interactive Brokers (IBKR) will remain unaffected.
